Delivery & Returns

All of our Print Products are available with FREE Delivery Mon-Fri to the UK Mainland through DPD. Most of the time, this is Next Day Delivery once your Print Order has been completed and your Print Product has been produced. Manufacturing times may vary depending on the product you order, therefore it is important that you let us know if your order is time critical at the earliest possible time so we can try and arrange for your order to be completed within your timescales. If we feel that your order cannot be completed within your timescales, we will try and let you know as soon as we are able.

Please be aware that in most cases, we are manufacturing your Print Product from scratch, which also means there could be unforeseen issues along the way. While we do our absolute best to accommodate, and ensure your order is produced fast and efficiently, there are also times when there can be delays. As examples: Issues with Artwork, Machinery, Stock etc.

If your order is time critical, we may be able to fast track to suit your timescales. Saturday Delivery is also available in some circumstances, depending on how quickly we are able to manufacture your product. So please contact us in this instance to see if we can help. Note: Fast Tracking your order, and Saturday Delivery may carry an extra cost which may vary depending on the quantity and the product.

Our chosen delivery service is DPD - DPD have their own terms and conditions/shipping policy. Therefore we are not responsible for delays through their delivery network caused by Unforeseen Circumstances if there is an issue while in transit to you or your business.

If you require an update on your order, please contact us on 01472350565 or email sales@venturedesignandprint.co.uk

Digital Products and Design Services such as Web Design, Graphic Design and Web Hosting do not require delivery, and therefore do not have any shipping costs.

Returns & Refund Policy

Thank you for shopping at Venture Design and Print.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

Print Errors and Issues

Due to the nature of print, we review returns on a case by case basis. We will discuss with you, your reasons for returning your item.

Where there are clear print errors or issues, we will look towards resolving this in the best way possible. This may lead to a re-print or a refund, depending on which is the most suitable.

If we do not require you to return your printed items, we will let you know.

Where there are clear print errors or issues, we may ask you to send samples, photos or scans depending on the print error or issue. We will then assess the print error or issue and let you know our findings.

If the print error or issue has been made by us, we will seek to correct it.

If the print error or issue has been made by you, we will discuss with you our findings, and make suggestions on how to correct it.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item(s) must be in the original packaging.

Your item(s) must have the receipt or proof of purchase.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to us, and you will be liable for the cost of a reshipment to yourself.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies or banking policies.