Shipping & Returns
Our print delivery charges
All of our print is delivered FREE of charge within the UK Mainland and Northern Ireland. We offer FREE next working day delivery, providing your order is received by 3pm. After this time, your order will be added to the next working day for dispatch.
Saturday deliveries and pre-noon deliveries are available, however these are chargeable at the following rates. If you require these, call us or email us to let us know, and you will be invoiced separately.
- Pre 10.30am (Weekdays) - £20
- Pre 12.00pm (Weekdays) - £15
- Pre 10.30am (Saturday) - £35
- Pre 12.00pm (Saturday) - £30
Northern Ireland is delivered on FREE Next Day Delivery via DPD
We offer Free UK delivery to all the United Kingdom counties listed below.
- City of London
- County Durham
- East Riding of Yorkshire
- East Sussex
- Greater London
- Greater Manchester
- Isle of Wight
- North Yorkshire
- South Yorkshire
- Tyne and Wear
- West Midlands
- West Sussex
- West Yorkshire
- Aberdeenshire (or the County of Aberdeen)
- Angus (or Forfarshire or the County of Forfar)
- Argyll (or Argyllshire)
- Ayrshire (or the County of Ayr)
- Banffshire (or the County of Banff)
- Berwickshire (or the County of Berwick)
- Buteshire (or the County of Bute)
- Clackmannanshire (or the County of Clackmannan)
- East Lothian
- Ross and Cromarty
- West Lothian
- Londonderry (Derry)
We can process orders for Southern Ireland, however you will need to call our customer service and sales line on +44 01472350565, or email firstname.lastname@example.org with your order and details. Deliveries to Southern Ireland will be via UPS and will be charged at £25 (Additional 2-Day Service).
For any address outside the UK, please contact our customer service and sales line on +44 01472350565, or email email@example.com with your order and details and we will do our best to help.
Delivery times on Print
We send print products next working day after your order has completed production. Where required, we will notify you of production turnaround time. If you require this information, call our customer service and sales line on +44 01472350565, or email firstname.lastname@example.org with your order and details.
Please note: Scottish Highlands delivery dates may vary.
The majority of our orders are dispatched on time and delivered on time. However, there are occasions when matters out of our control or due to the courier, when this does not happen. If there appears to be a problem with your order and delivery, you can call us on +44 01472350565 or email email@example.com
Dispatch Dates on Print
Most of the time, orders run reasonably smoothly and they are dispatched on time. However, there are obviously occasions when problems with artwork arise and your order is put on hold. If this happens, once your artwork is ready, your order will start processing again and a new dispatch date will be issued.
All production turnaround times are based on receiving print ready artwork on time and artwork being correct and agreed at the time of order.
If you are sending us artwork, or artwork has been produced by us, we expect you to notify of any changes or errors before your order goes to print production. Once your artwork is printed, we cannot amend it, and it will be dispatched.
Tracking your order
If you require a tracking number and the name of the courier company delivering your print, we will issue this to you once your order is dispatched.
What happens if your order has not arrived?
Firstly, check the couriers website to find out what has happened to your delivery. If they have tried to deliver your order, but have found that you weren’t in at the time of delivery, they may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.
If you are still unable to locate your order, call us on +44 01472350565 or email firstname.lastname@example.org
If you are not satisfied with your order, please call us on +44 01472350565 with your order number and details. We may ask for photos of the issue, so please be prepared to take photos where necessary.
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