Last updated: 25 August 2026

This Cancellations, Returns & Refunds Policy applies to Goods and Services supplied by Venture Design and Print.

Because Venture Design and Print provides several different types of Goods and Services, cancellation, return and refund provisions vary according to the service purchased.

This Policy should be read alongside our full Terms and Conditions:

Venture Design and Print Terms and Conditions

Where a Project includes more than one service, the provisions applicable to each relevant service will apply.

Nothing in this Policy excludes or restricts any statutory right or liability that cannot lawfully be excluded or restricted.

Part A — Printing Services

Bespoke and Custom-Made Printed Products

Most printed products supplied by Venture Design and Print are manufactured specifically for the Client using the quantity, size, material, artwork, finishing and other specifications approved for that particular order.

Where goods have been made to the Client’s specification or are clearly personalised, they cannot ordinarily be returned or refunded simply because the Client changes their mind after production has commenced.

This includes circumstances where the Client subsequently decides that they:

• no longer require the goods;
• ordered the wrong size or quantity;
• selected the wrong material or finishing option;
• selected single-sided rather than double-sided printing, or vice versa;
• approved incorrect wording, spelling, telephone numbers, addresses, dates or other information;
• approved artwork containing an error; or
• would now prefer a different design, colour, specification or product.

This does not affect the Client’s rights where goods are faulty, not as described or have not been manufactured in accordance with the specification agreed with Venture Design and Print.

Order Approval

Clients must check all artwork and order specifications carefully before making payment and approving an order for print.

Payment confirms approval of the specification shown on the relevant Quotation, invoice or order confirmation and authorises Venture Design and Print to proceed with production.

Where goods are correctly produced in accordance with customer-approved artwork and specifications, Venture Design and Print cannot accept responsibility for errors originating from those approved materials or instructions.

Where replacement goods are required because of a customer-approved error, the replacement will normally constitute a new order and additional charges will apply.

Cancelling a Print Order Before Production

If the Client wishes to cancel a print order, they must contact Venture Design and Print immediately.

Where production has not yet commenced, Venture Design and Print will determine whether the order can still reasonably be cancelled.

Any refund available will take account of work already undertaken and any artwork, supplier, manufacturing, administration or other costs and commitments already reasonably incurred.

Once a bespoke print order has entered production, cancellation may no longer be possible.

Faulty, Damaged or Incorrect Printed Goods

If printed goods are faulty, damaged or have not been supplied in accordance with the agreed specification, please contact Venture Design and Print as soon as reasonably practicable after delivery.

Please provide:

• your name or business name;
• the relevant order or invoice information;
• a detailed description of the problem;
• the approximate quantity of products affected;
• photographs showing the issue where reasonably possible; and
• any other information reasonably required to investigate the problem.

We may ask you to retain the affected goods and packaging while the matter is investigated.

Third-Party Production Partners

Where printed goods are produced by a third-party manufacturer or production partner, Venture Design and Print may need to refer a complaint, photographs, samples or other evidence to that supplier as part of the investigation.

The Client agrees to provide reasonable information and cooperation required to allow the issue to be investigated.

Any remedy offered by a production partner may be considered by Venture Design and Print when determining an appropriate resolution.

Where the Client’s contract for the printed goods is with Venture Design and Print, the use of a third-party production partner does not transfer the Client’s contract to that supplier.

Manufacturing Tolerances

Commercial printing is subject to reasonable manufacturing tolerances.

Minor variations in quantity, colour, cutting, trimming, folding, finishing, positioning, dimensions and other manufacturing characteristics will not, by themselves, constitute defects where they fall within reasonable industry or manufacturer tolerances applicable to the relevant product and production process.

Remedies for Faulty or Incorrect Printed Goods

The appropriate remedy will depend upon the circumstances and the Client’s applicable legal rights.

A remedy may include:

• repair or correction where appropriate;
• replacement or reproduction;
• a proportionate price reduction;
• a credit; or
• a refund where required or appropriate.

Nothing in this Policy restricts statutory rights relating to faulty goods or goods that do not correspond with the agreed specification.

Part B — Graphic Design & Branding

Deposits

Where Graphic Design or Branding Services are commissioned independently of a print order, Venture Design and Print normally requires a 50% deposit before work commences, unless otherwise agreed in writing.

The deposit secures the Client’s contract with Venture Design and Print for the full agreed Project and Project value and allows Venture Design and Print to allocate time, resources and capacity to the Project.

The deposit is a part-payment towards the full Project and is not payment solely for the first concept, first stage or first half of the work.

Client Cancellation

Where the Client cancels a Graphic Design or Branding Project after work has commenced, the initial deposit is non-refundable, subject to statutory rights that cannot lawfully be excluded or restricted.

The deposit reflects the Client’s commitment to the agreed Project and the time, resources and capacity allocated by Venture Design and Print following acceptance.

Cancellation does not automatically extinguish other amounts properly due under the contract.

Cancellation During Development

Where the Client cancels after the Project has progressed beyond its initial stages, Venture Design and Print reserves the right to invoice the Client for the remaining value of the agreed Project where reasonably justified by:

• design work already undertaken;
• resources committed;
• capacity allocated or reserved;
• costs already incurred;
• work scheduled;
• third-party commitments; and
• losses reasonably arising from the Client’s cancellation.

Where the Project is substantially progressed, or Venture Design and Print has committed the resources necessary to complete the agreed work, the Client may be liable for up to the full remaining contract value.

Any amount payable will take account of costs or expenditure reasonably avoided because the Project will not be completed.

Payments already received will be credited against the amount properly due.

Graphic Design Connected with Printing

Where Graphic Design or artwork is commissioned in connection with a print order, the full invoice amount for both the Graphic Design work and Printing Services must be paid before the order proceeds to print production.

Once approved artwork has entered print production, the Printing Services provisions of this Policy also apply.

Approved Design Work

The Client is responsible for checking designs, artwork, copy, layouts and proofs supplied for approval.

Written approval authorises Venture Design and Print to proceed.

Where the Client subsequently requests changes to work they have already approved, those changes do not constitute grounds for a refund and may be charged as additional work.

Unused and Incomplete Concepts

Cancellation does not give the Client the right to receive, use, reproduce or publish incomplete or unpaid:

• design concepts;
• alternative concepts;
• artwork;
• source files;
• working files;
• drafts; or
• other Project materials.

Applicable intellectual-property rights remain subject to the Graphic Design & Branding provisions of our Terms and Conditions.

Refunds Where Venture Design and Print Terminates the Project

Where Venture Design and Print terminates a Graphic Design or Branding Project for reasons not attributable to the Client, the Client will only be charged for work properly completed and non-refundable costs or commitments reasonably incurred up to termination.

Where payments received exceed the amount properly due, the appropriate balance will be refunded.

Part C — Website Design & Development

Website Deposits

Venture Design and Print normally requires a 50% deposit before commencing a Website Design or Website Development Project, unless a different arrangement has expressly been agreed in writing.

The deposit secures the Client’s contract for the full agreed Website Project and Project value and allows development time, resources and capacity to be allocated.

The deposit is a part-payment towards the full Project and is not payment solely for the first half or first stage of development.

Cancellation After Website Development Has Commenced

Where the Client cancels or terminates a Website Design or Development Project after work has commenced, the initial deposit is non-refundable, subject to statutory rights that cannot lawfully be excluded or restricted.

Cancellation does not automatically extinguish other amounts properly due under the contract.

Cancellation Part-Way Through Development

Where development has progressed beyond its initial stages, Venture Design and Print reserves the right to invoice the Client for the remaining value of the agreed Project where reasonably justified by:

• website design or development already undertaken;
• resources committed;
• development capacity allocated or reserved;
• costs incurred;
• development work scheduled;
• third-party commitments; and
• losses reasonably resulting from the Client’s cancellation.

Where the Project is substantially progressed, or Venture Design and Print has committed the resources necessary to complete it, the Client may be liable for up to the full remaining contract value.

Any amount payable will take account of costs or expenditure reasonably avoided because the Project will not be completed.

Payments already received will be credited against the amount properly due.

Client Delays and Abandoned Website Projects

A failure by the Client to provide required content, information, access, feedback or approval does not constitute cancellation by Venture Design and Print and does not automatically create a right to a refund.

Where the Client remains unresponsive for 30 days or more, Venture Design and Print may remove the Project from the active development schedule.

Resumption will be subject to current availability.

Where the Client remains unresponsive for a prolonged period after reasonable attempts to obtain the required information or instructions, Venture Design and Print may treat the Project as cancelled by the Client in accordance with our Terms and Conditions.

Changes of Mind During Website Development

The agreed Website Project is based upon the accepted Brief, Quotation and specification.

A change of mind concerning the design, layout, functionality, platform, content or other previously agreed or approved requirements does not automatically create a right to a refund.

Changes outside the agreed Project scope, or changes to previously approved work, may constitute additional work and may be quoted separately.

Website Sign-Off and Approval

Where the Client approves a website design, page, layout, feature, functionality or Project stage, that approval authorises Venture Design and Print to continue development based upon the approved work.

Subsequent changes requested to an approved stage may be chargeable.

Incomplete Website Projects

Cancellation does not give the Client the right to receive, copy, transfer, publish or use incomplete or unpaid:

• website designs;
• development work;
• code;
• templates;
• working files;
• development environments; or
• other Project materials.

Post-Launch Errors

Where a genuine error is identified in code created by Venture Design and Print within three months following acceptance, Venture Design and Print will correct that error without additional charge, provided that the website environment has not subsequently been altered in a way that caused or contributed to the problem.

This correction provision does not apply to problems caused by:

• Client modifications;
• third-party modifications;
• plugin or theme updates;
• changes to WordPress, WooCommerce or other third-party software;
• hosting or server changes;
• malware or security incidents not caused by Venture Design and Print;
• changes in browser or device technology; or
• other circumstances arising after completion that are outside Venture Design and Print’s reasonable control.

Investigation or correction of those matters may be quoted separately.

Search Engine Performance

A website will not qualify for a refund merely because it does not achieve a particular search-engine position, level of traffic, number of enquiries or volume of sales.

Venture Design and Print does not guarantee search-engine rankings, traffic, enquiries or sales unless a particular contractual commitment has expressly been agreed in writing.

Refunds Where Venture Design and Print Terminates the Project

Where Venture Design and Print terminates a Website Design or Development Project for reasons not attributable to the Client, the Client will only be charged for work properly completed and non-refundable costs or commitments reasonably incurred up to termination.

Where payments received exceed the amount properly due, the appropriate balance will be refunded.

Part D — Web Hosting, Domains & Email Services

Hosting and Related Services

Web Hosting, Domain, Email, SSL and related services may involve recurring charges and services purchased or provisioned through third-party suppliers.

Applicable charges, service periods and renewal arrangements will be set out in the relevant Hosting Package, invoice, Quotation or agreement.

Cancellation of Hosting

A Client wishing to cancel a Hosting Service should contact Venture Design and Print before the applicable renewal date.

Cancellation stops future renewal where the cancellation can reasonably be processed before renewal, but does not automatically entitle the Client to a refund for a service period that has already commenced or services and third-party resources that have already been provisioned.

Any applicable statutory cancellation rights remain unaffected.

Domains, SSL Certificates and Third-Party Charges

Domain registrations, renewals, SSL certificates, software licences and other third-party services may involve costs that Venture Design and Print incurs on behalf of the Client.

Where a third-party product or service has already been purchased, registered, renewed, provisioned or committed specifically for the Client and the applicable supplier does not provide a refund, that third-party charge will not ordinarily be refundable by Venture Design and Print.

This does not affect statutory rights or circumstances in which Venture Design and Print is legally responsible for providing a refund.

Domain Renewals

The Client is responsible for paying applicable domain and service renewal charges by the required renewal date.

Where a domain has already been renewed on the Client’s behalf, the applicable registrar may not permit the renewal charge to be reversed.

Cancellation after renewal does not therefore automatically create a right to repayment of a non-refundable registrar charge.

Hosting Renewals

Where a Hosting Service has been renewed and a new service period has commenced, any request for cancellation or refund will be considered according to the applicable agreement, services already provided, third-party costs incurred and any statutory rights that apply.

Failure to Use Hosting Services

A Client’s decision not to use an active Hosting, Domain or Email Service does not, by itself, constitute a fault with the service or automatically create a right to a refund.

Temporary Service Interruptions

Hosting Services rely upon servers, networks, telecommunications infrastructure, software and third-party systems.

A temporary service interruption does not automatically create a right to a full refund.

Where a significant service failure occurs, Venture Design and Print will assess the circumstances, the applicable service agreement and the Client’s legal rights when determining whether a credit, refund or other remedy is appropriate.

Website Changes and Hosting Problems

Venture Design and Print is not responsible for faults caused by changes made by the Client or an unauthorised third party to website files, databases, settings, plugins, themes, DNS records, email settings or other technical systems.

Investigation or repair of problems caused by such modifications may be chargeable.

Cancellation and Website/Data Transfer

Where Hosting Services are cancelled, the Client is responsible for arranging any required transfer, migration or backup of website files, databases, email or other data before the service terminates.

Cancellation of Hosting Services does not automatically include website migration or transfer work unless that service has expressly been agreed.

Migration, transfer or technical assistance may be quoted separately.

Outstanding Payments

Venture Design and Print may suspend Hosting, Email, Domain or related Services where amounts properly due remain unpaid, in accordance with our Terms and Conditions.

Cancellation does not extinguish amounts that became properly payable before termination.

Part E — General Refund Provisions

How Refunds Are Processed

Where Venture Design and Print agrees or is required to provide a refund, the refund will normally be made using the original payment method where reasonably possible.

Once a refund has been processed by Venture Design and Print, the time taken for funds to appear in the Client’s account may depend upon the Client’s bank, card provider or payment service.

Sale and Discounted Goods or Services

Purchasing Goods or Services at a sale, promotional or discounted price does not remove statutory rights that cannot lawfully be excluded or restricted.

Proof of Purchase

Venture Design and Print may request reasonable evidence of purchase when considering a return, cancellation or refund request.

This may include an invoice, order confirmation, receipt, payment record or other suitable evidence.

Chargebacks and Payment Disputes

If the Client believes that a payment or service is incorrect, we encourage the Client to contact Venture Design and Print promptly so that the matter can be investigated.

Nothing in this Policy prevents a Client from exercising any lawful right available through their bank, card provider, payment provider, court, regulator or other appropriate dispute-resolution process.

Venture Design and Print reserves the right to provide Quotations, invoices, approvals, correspondence, Project records, delivery information and other relevant evidence when responding to a payment dispute or chargeback.

Statutory Rights

Nothing in this Cancellations, Returns & Refunds Policy excludes, restricts or seeks to replace any statutory right or remedy that cannot lawfully be excluded or restricted.

Our Terms and Conditions

This Policy should be read alongside our full Terms and Conditions:

Venture Design and Print Terms and Conditions

For Printing Services, please also review our Shipping & Delivery Policy.

Need Help?

If you have a question about a cancellation, return, refund, Graphic Design Project, Website Project, Hosting Service or printed order, please contact Venture Design and Print.

Email: sales@venturedesignandprint.co.uk