Venture Design and Print

These Terms and Conditions govern the supply of goods and services by Venture Design and Print.

Different terms apply depending upon the goods or services ordered. These Terms and Conditions are divided into:

• Part A — General Terms and Conditions
• Part B — Printing Services Terms
• Part C — Graphic Design & Branding Terms
• Part D — Website Design & Development Terms
• Part E — Web Hosting, Domain & Email Terms

Part A applies to all Clients and all services unless expressly stated otherwise.

Where a Client purchases a particular service, the relevant service-specific terms also apply.

Where a Project includes more than one service, all relevant sections apply.

For example, where Graphic Design is commissioned together with Printing Services, Parts A, B and C will apply.

Nothing in these Terms excludes or restricts any statutory right or liability that cannot lawfully be excluded or restricted.

Part A — General Terms and Conditions

1. Definitions

For the purposes of these Terms:

“Venture Design and Print”, “we”, “us” or “our” means Venture Design and Print.

“Client” or “Customer” means the individual, business, company, organisation or other person purchasing or commissioning Goods or Services from Venture Design and Print.

“Brief” means the agreed requirements, specification, instructions or objectives for a Project.

“Goods” means physical or digital products supplied by Venture Design and Print, including printed products, designs, artwork, files and other materials.

“Services” means services supplied by Venture Design and Print, including Printing, Graphic Design, Branding, Website Design, Website Development, Hosting, Domain and Email Services.

“Quotation” means an offer from Venture Design and Print to provide specified Goods or Services at a stated price.

“Project” means work undertaken by Venture Design and Print for a Client.

“Third-Party Supplier” means any printer, manufacturer, courier, software provider, hosting provider, domain registrar, licensing provider, contractor or other third party used in connection with a Project.

2. Application of These Terms

These Terms apply to Goods and Services supplied by Venture Design and Print.

The relevant service-specific terms form part of the Client’s contract with Venture Design and Print.

Where a Quotation, written Project agreement or invoice contains terms specific to a particular Project, those terms also form part of the agreement.

Where there is an inconsistency, a specifically agreed written Project term will take precedence over a general provision to the extent of that inconsistency.

3. Quotations

A Quotation is based upon the information and requirements supplied to Venture Design and Print at the time it is prepared.

The Client is responsible for checking that the Quotation accurately reflects their requirements before accepting it.

Unless otherwise stated on the Quotation, quotation validity periods are:

• Printing Services — 7 days from the date of issue
• Graphic Design & Branding — 14 days from the date of issue
• Website Design & Development — 14 days from the date of issue

After a Quotation expires, Venture Design and Print may revise or withdraw it before acceptance.

Changes in supplier prices, materials, production costs, third-party charges or Client requirements may result in a revised price.

4. Formation of Contract

A contract may be formed when the Client:

• accepts a Quotation in writing;
• instructs Venture Design and Print to proceed;
• pays a required deposit or invoice; or
• otherwise clearly confirms acceptance of the proposed Goods or Services.

Where a deposit is required, payment of that deposit confirms the Client’s intention to enter into the contract for the full agreed Project and Project value, not merely the initial stage or first half of the Project.

5. Prices

Prices are based upon the agreed Brief and specification.

Changes to the Brief, specification, quantity, materials, functionality, content, timescale or other Project requirements may result in additional charges.

Where additional work is requested or required, Venture Design and Print may provide an additional Quotation or invoice.

Any applicable VAT or other taxes will be charged where required by law.

6. Deposits and Advance Payments

Venture Design and Print may require a deposit, advance payment, staged payment or full payment depending upon the Goods or Services ordered.

The applicable payment arrangement is set out in the relevant service-specific terms, Quotation or invoice.

Where a deposit is required, the deposit secures the Client’s contract with Venture Design and Print to undertake the agreed Project and enables Venture Design and Print to reserve time, resources and capacity.

A deposit is a part-payment towards the total agreed Project value and is not payment solely for the first stage or first half of a Project.

7. Payment

Invoices must be paid in accordance with the payment terms stated on the relevant invoice, Quotation or Project agreement.

Venture Design and Print may suspend work or withhold Goods, Services, files, website launch, transfer, hosting or other deliverables where amounts properly due remain unpaid.

Rights or ownership conditional upon payment do not transfer until the relevant payment has been received in full.

Printing Exception

All amounts required for print production must be paid in full before the relevant order is submitted for printing, regardless of any other payment arrangement applying to the Project, unless Venture Design and Print has expressly agreed otherwise in writing.

8. Client Responsibilities

The Client must provide all information, instructions, content, artwork, access details, materials and approvals reasonably required to complete the Project.

The Client is responsible for ensuring information and instructions supplied are accurate and complete.

Delays in providing information, materials, approvals, payment or access may delay the Project.

Where Client delays result in additional work, expense or disruption to an agreed schedule, additional charges may apply.

9. Changes and Additional Work

The agreed price is based upon the agreed Brief.

Changes requested after work has commenced may constitute additional work.

This may include:

• changes to previously approved work;
• additional pages or designs;
• additional concepts or revisions;
• replacement or additional content;
• altered print specifications;
• changed website functionality;
• additional development; or
• requirements outside the original Brief.

Additional work may be quoted and charged separately and may affect estimated completion dates.

10. Approvals

Where Venture Design and Print requests approval of artwork, designs, layouts, websites, proofs, specifications or other work, the Client is responsible for checking the material carefully.

Written approval, including approval by email or another agreed electronic method, constitutes authority for Venture Design and Print to proceed to the next stage.

Additional approval provisions apply to Printing Services under Part B.

11. Intellectual Property

Unless otherwise expressly agreed, intellectual-property rights in work created by Venture Design and Print remain with Venture Design and Print until all applicable charges have been paid.

Rights granted to the Client following payment depend upon the type of work supplied and the applicable service-specific terms.

The Client warrants that they have permission to use all text, photographs, logos, graphics, trademarks, data and other materials supplied to Venture Design and Print.

The Client is responsible for claims arising from Client-supplied materials where the necessary rights or permissions have not been obtained.

Third-party materials remain subject to applicable third-party copyright, licensing and usage restrictions.

12. Third-Party Products and Services

Projects may involve Third-Party Suppliers, including printers, manufacturers, couriers, software providers, plugin developers, font providers, stock-image providers, hosting infrastructure providers and domain registrars.

Third-party products and services may be subject to separate terms, licences and restrictions.

Venture Design and Print cannot control the continued availability, operation or performance of independent third-party services.

13. Estimated Timescales

Unless expressly guaranteed otherwise in writing, Project completion, production, dispatch and delivery times are estimates.

Venture Design and Print will use reasonable endeavours to complete work within estimated timescales.

Delays may arise because of Client delays, suppliers, couriers, technical issues, workload or circumstances beyond our reasonable control.

Specific Printing turnaround provisions are contained in Part B.

14. Client Cancellation

Where a Client cancels a Graphic Design, Branding, Website Design or Website Development Project after entering into the contract, the applicable deposit is non-refundable, subject to statutory rights that cannot lawfully be excluded or restricted.

Cancellation does not automatically extinguish amounts already properly due.

Where work undertaken, resources committed, costs incurred or other Project commitments exceed amounts already paid, additional amounts may become payable under the relevant service-specific cancellation provisions.

15. Suspension or Termination by Venture Design and Print

Venture Design and Print may suspend work or, where appropriate, terminate a Project where the Client:

• fails to make payment when due;
• fails to provide required information, content, instructions or approvals;
• causes unreasonable or prolonged delays;
• materially changes agreed requirements without agreeing resulting changes in price or timescale;
• commits a material or repeated breach of these Terms;
• requests unlawful work;
• requests work that Venture Design and Print reasonably believes may infringe another person’s rights;
• engages in threatening, abusive, discriminatory, harassing, intimidating or otherwise unacceptable behaviour towards Venture Design and Print, its owner, staff, contractors or suppliers; or
• otherwise makes continuation of the Project unreasonable or impracticable.

Where reasonably appropriate, Venture Design and Print will notify the Client of the problem and provide a reasonable opportunity for it to be resolved.

Work may be suspended while an outstanding issue is resolved.

Estimated completion dates may be extended to reflect the period of suspension and the time reasonably required to reschedule the Project.

Where circumstances are sufficiently serious that it would be unreasonable to require Venture Design and Print to continue the relationship, the contract may be terminated without first providing an opportunity to remedy the matter.

16. Amounts Due Following Termination

Where Venture Design and Print terminates because of Client breach, non-payment, failure to cooperate or other conduct covered by these Terms, the Client remains responsible for:

• amounts already invoiced and unpaid;
• work properly completed;
• third-party expenses already incurred;
• products, licences, materials or services ordered specifically for the Client that cannot reasonably be cancelled or refunded; and
• other amounts properly due under the contract.

Where the value of work and costs exceeds amounts already paid, Venture Design and Print may issue a final invoice.

17. Client Inactivity and Projects Placed on Hold

Where Venture Design and Print cannot progress a Graphic Design, Branding, Website Design or Website Development Project because the Client has failed to provide required information, content, instructions, feedback or approval, Venture Design and Print may place the Project on hold.

Where the Client remains unresponsive for 30 days or more, Venture Design and Print may remove the Project from the active production or development schedule.

Resumption will be subject to current availability and the Project may need to be rescheduled.

Where the Client remains unresponsive for a prolonged period after reasonable attempts to obtain the required information or instructions, Venture Design and Print may treat the Project as cancelled by the Client and apply the applicable cancellation provisions.

Previously estimated completion dates cease to apply where a Project has been delayed or placed on hold because of Client inactivity.

18. Termination by Venture Design and Print for Other Reasons

Where Venture Design and Print terminates a Project for reasons not attributable to the Client, the Client will only be charged for work properly completed and non-refundable costs or commitments reasonably incurred up to termination.

Where payments received exceed the amount properly due, the appropriate balance will be refunded.

Where reasonably practicable, Venture Design and Print will provide completed work for which payment has been made, subject to applicable intellectual-property and licensing provisions.

19. Business Premises, Visits and Personal Safety

Venture Design and Print operates from private premises which are also used as a home.

Clients, prospective Clients, suppliers and other persons must not attend Venture Design and Print’s premises without a prior appointment or express invitation.

The publication, disclosure or provision of a business, trading, correspondence or contact address does not constitute permission or an invitation to attend the premises in person.

All meetings and visits must be arranged in advance and confirmed by Venture Design and Print.

A person attending without an appointment may be asked to leave immediately and to communicate through normal business channels instead.

No Client or other visitor is entitled to enter any private area of the premises without express permission.

Threatening, abusive, aggressive, intimidating or harassing conduct at or near the premises will not be tolerated.

Where reasonably necessary, Venture Design and Print may:

• refuse entry;
• require a person to leave;
• end an interaction immediately;
• restrict future communication to specified business channels;
• suspend or terminate the relevant business relationship; and
• report conduct to the appropriate authorities.

Nothing in these Terms prevents a person who has a lawful statutory or court-authorised right of access from exercising that right.

20. Personal Boundaries, Public Approaches and Staff Safety

Clients must raise business enquiries, complaints, payment matters, Project issues and disputes through appropriate business communication channels.

Clients must not approach, confront or attempt to engage Venture Design and Print, its owner, staff, contractors or representatives in public for the purpose of pursuing a business dispute, demanding a response, exerting pressure or continuing a disagreement outside normal business communications.

This applies to approaches in places including streets, shops, car parks, restaurants, leisure venues, events, residential areas, public transport and other locations outside an agreed business meeting.

Where a Client happens to encounter Venture Design and Print, its owner, a member of staff, contractor or representative in public, that incidental encounter does not create an entitlement to discuss a Project, complaint, payment issue, dispute or other business matter.

The Client must respect a request to direct the matter through normal business channels.

Threatening, intimidating, aggressive, abusive, persistent or harassing approaches will not be tolerated.

Where such conduct occurs, Venture Design and Print may:

• end the interaction immediately;
• require all future communication to take place in writing;
• suspend or terminate the relevant business relationship where permitted under these Terms;
• retain appropriate records of the incident; and
• report the matter to the appropriate authorities where reasonably necessary.

Nothing in this section prevents a person from exercising a lawful right, making a legitimate report to an authority, obtaining legal advice or communicating through lawful formal processes.

21. Abusive, Excessive or Harassing Communications

Venture Design and Print welcomes reasonable communication concerning Projects, orders, enquiries and legitimate complaints.

Clients must not engage in threatening, abusive, intimidating or harassing communications.

Where communications become repeated, excessive or unreasonable, Venture Design and Print may request that future communications take place through a specified method, including email.

Where serious or persistent conduct continues after a reasonable request to stop, Venture Design and Print may suspend or terminate the business relationship in accordance with these Terms and, where reasonably necessary, report the matter to the appropriate authorities.

22. False Statements, Reviews and Public Communications

Venture Design and Print respects the right of Clients and members of the public to express genuine opinions, provide honest reviews and raise legitimate complaints.

Nothing in these Terms prevents a person from:

• making a truthful statement;
• expressing an honestly held opinion;
• making a genuine complaint;
• reporting a matter to an appropriate authority;
• obtaining legal advice; or
• exercising any other lawful right.

However, Clients must not knowingly or recklessly publish, communicate or cause to be published materially false statements of fact concerning Venture Design and Print, its owner, staff, contractors, Goods or Services.

This includes statements communicated through:

• social media;
• online reviews;
• websites;
• blogs;
• forums;
• messaging services;
• email;
• printed publications; or
• communications with third parties.

Where Venture Design and Print reasonably believes that materially false information has been published, it may contact the person responsible and request that the information is corrected, clarified or removed.

Where publication causes or is likely to cause serious harm to reputation or financial loss, Venture Design and Print reserves all rights and remedies available under applicable law, including obtaining legal advice and pursuing an appropriate legal claim where justified.

The existence of a disagreement, complaint, refund request or contractual dispute does not entitle either party to knowingly publish false statements about the other.

23. Confidentiality

Each party shall take reasonable steps to protect confidential information received from the other in connection with a Project.

Confidential information shall not be disclosed except where reasonably required to perform the agreement, disclosure has been authorised, or disclosure is required by law.

24. Subcontracting

Venture Design and Print may use appropriate subcontractors, specialists and Third-Party Suppliers in connection with Goods and Services.

25. Circumstances Beyond Our Reasonable Control

Venture Design and Print shall not be responsible for delay or failure caused by circumstances beyond its reasonable control.

These may include supplier or courier disruption, equipment failure, telecommunications failure, software or hosting failure, industrial disputes, fire, flood, severe weather, war, civil disorder, government action, widespread internet or infrastructure failure or other unforeseen circumstances.

26. Limitation of Liability

To the extent permitted by law, Venture Design and Print shall not be liable for indirect or consequential losses, including loss of profit, revenue, business, anticipated savings or opportunity arising from Goods or Services supplied.

Subject to liability that cannot lawfully be limited, Venture Design and Print’s maximum liability in connection with a particular Project, service or order shall not exceed the amount paid for the affected Project, service or order.

Nothing in these Terms excludes or restricts liability where such liability cannot lawfully be excluded or restricted.

27. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in effect so far as legally possible.

28. Waiver

Any concession, extension of time or failure by Venture Design and Print to enforce a provision on a particular occasion does not waive the right to enforce that provision subsequently.

29. International Clients

Venture Design and Print may provide certain digital and professional Services to Clients outside the United Kingdom, including Graphic Design, Branding, Website Design and Website Development Services.

Unless expressly agreed otherwise in writing, physical Printing Services are currently supplied and delivered within the United Kingdom only.

Local Laws and Requirements

International Clients are responsible for ensuring that designs, branding, websites, content, products and services comply with laws, regulations and industry requirements applicable in the countries or jurisdictions in which they will be used.

Venture Design and Print does not provide legal, tax or regulatory advice concerning jurisdictions outside the United Kingdom unless expressly agreed otherwise.

Where particular national, state, provincial, regional or industry requirements must be incorporated into a Project, the Client must identify those requirements before work commences and provide any necessary professional guidance or specifications.

Currency and International Payments

Unless otherwise stated, prices are quoted and payable in Pounds Sterling (GBP).

The Client is responsible for currency-conversion costs, international payment charges, intermediary bank charges and other fees associated with making payment.

Venture Design and Print must receive the full amount stated as payable on the relevant invoice.

Taxes and Withholding

The Client is responsible for taxes, duties, levies, withholding taxes or similar charges applicable in their jurisdiction except for taxes Venture Design and Print is legally required to collect or account for.

Where the Client is legally required to make a deduction or withholding from payment, the Client must notify Venture Design and Print before payment is made.

Electronic Communication and Approval

International Clients agree that quotations, contracts, instructions, artwork approvals, website approvals, invoices and other Project communications may be supplied and accepted electronically.

Electronic approval will constitute written approval for the purposes of these Terms where the identity and intention of the Client can reasonably be established.

Time Zones

Project administration, working hours and deadlines are based upon United Kingdom time unless otherwise agreed in writing.

Time-zone differences may affect response times and Project scheduling.

30. Governing Law and Jurisdiction

These Terms and the contractual relationship between Venture Design and Print and the Client are governed by the laws of England and Wales.

The parties submit to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or protections applicable to a Client that cannot lawfully be excluded.

Part B — Printing Services Terms

These Printing Services Terms apply whenever Venture Design and Print supplies or arranges printed goods.

They apply in addition to Part A.

1. Geographical Availability

Venture Design and Print currently supplies and delivers printed goods to addresses within the United Kingdom only, unless an alternative arrangement has expressly been agreed in writing before the order is placed.

This does not prevent Venture Design and Print from providing Graphic Design or print-ready artwork to international Clients who arrange physical printing independently.

2. Print Quotations

Print Quotations are valid for 7 days from the date of issue, unless otherwise stated.

After this period, Venture Design and Print may revise or withdraw the Quotation before an order is accepted.

This may include changes resulting from supplier pricing, material costs, production costs, delivery charges or other factors affecting the cost of supplying the order.

3. Payment in Full Before Printing

ALL PRINTING ORDERS MUST BE PAID FOR IN FULL BEFORE THE ORDER IS SUBMITTED FOR PRODUCTION.

This applies whether the order consists solely of Printing Services or printing forms part of a wider Graphic Design, Branding, Website or other Project.

Where a Project includes both Graphic Design and printing, the full invoice amount for both the Graphic Design work and the printing must be paid before artwork is released to print or production begins.

Venture Design and Print will not submit an order for print production, dispatch printed goods or release printed goods for collection until the required payment has been received in full.

This requirement applies irrespective of any separate staged-payment or deposit arrangement relating to other services unless expressly agreed otherwise in writing.

4. IMPORTANT — ORDER APPROVAL

Please check all specifications carefully before making payment, including quantity, size, material, print sides (single- or double-sided), finishing, delivery requirements and artwork.

Payment confirms the Client’s approval of the specification shown on the relevant invoice, Quotation or order confirmation and authorises Venture Design and Print to proceed with production.

Where goods are produced in accordance with the specification and artwork approved by the Client, Venture Design and Print cannot accept responsibility for customer ordering or artwork errors, including incorrect:

• size;
• quantity;
• material;
• single- or double-sided selection;
• finishing;
• wording;
• spelling;
• contact details;
• images;
• layout; or
• other customer-approved specifications.

Once an order has entered production, changes may no longer be possible.

Where a change can still be made, additional charges may apply.

Where production has commenced and replacement goods are required because of a customer-approved error, a new order may be required and additional charges will apply.

It is the Client’s responsibility to check the complete specification and artwork carefully before approving the order and making payment.

Please do not make payment until you are satisfied that the specification and artwork are correct. If anything shown on the Quotation, invoice, order confirmation or artwork is incorrect or unclear, please contact Venture Design and Print before making payment so that it can be checked or amended.

This does not affect statutory rights where goods are faulty, not as described or have not been produced in accordance with the agreed specification.

5. Artwork Approval

Where Venture Design and Print provides artwork or a proof for approval, the Client must check it carefully.

Artwork will only be submitted for printing once the required approval has been received in writing, including by email where appropriate.

Approval confirms that the Client has checked, where applicable:

• wording, spelling and grammar;
• names and contact information;
• quantities and dimensions;
• layout and positioning;
• photographs, graphics and logos;
• print sides;
• materials;
• colours where relevant;
• finishing requirements; and
• all other information forming part of the approved order.

Once artwork has been approved and submitted for production, Venture Design and Print cannot accept responsibility for errors contained within customer-approved artwork.

A reprint required because of an error in artwork or specifications approved by the Client will be treated as a new print order and charged accordingly.

6. Artwork Checking and Proof-reading

Where Venture Design and Print undertakes a technical inspection or checking of artwork, or arranges checking by a Third-Party Supplier, such checking is primarily intended to identify technical issues that may affect production.

Technical artwork checking does not constitute proof-reading and does not transfer responsibility for the accuracy of the artwork to Venture Design and Print.

Unless expressly agreed as a separate service, Venture Design and Print is not responsible for checking the accuracy of customer-approved content including:

• spelling, grammar or punctuation;
• names, addresses and contact details;
• telephone numbers and email addresses;
• dates, prices and product information;
• quantities or numerical information;
• QR codes, URLs or links;
• wording or legal information; or
• other content within the artwork.

The Client remains responsible for checking the complete artwork and specification before approving production.

Where Venture Design and Print identifies an apparent error, we may bring it to the Client’s attention, but doing so does not create an obligation to identify every error.

7. TURNAROUND, PRODUCTION & DELIVERY TIMES

ALL PRODUCTION, TURNAROUND, DISPATCH AND DELIVERY TIMES QUOTED BY VENTURE DESIGN AND PRINT ARE ESTIMATES ONLY UNLESS WE HAVE EXPRESSLY AGREED A SPECIFIC GUARANTEED DATE IN WRITING.

Venture Design and Print will use reasonable endeavours to complete and dispatch orders within the estimated timescale.

Production times vary according to the product, quantity, finishing requirements, current workload, supplier capacity and availability of materials.

Busy Periods

During busy periods, print production may take approximately 14–30 days.

Clients should not assume that a standard or previously experienced turnaround time will apply to every order.

The 14–30 day period is itself an estimate and is not a guaranteed maximum turnaround time.

Production may take longer where circumstances reasonably require it.

When Turnaround Begins

Unless otherwise stated, an estimated production period begins only once:

1. the complete order specification has been agreed;
2. final artwork has been supplied or approved;
3. all information required for production has been received; and
4. payment for the print order has been received in full.

Delays in artwork, information, approval or payment may delay production and delivery.

Delays

Production or delivery may take longer because of circumstances including:

• unusually high production demand;
• busy seasonal periods;
• courier delays;
• equipment failure;
• supplier delays;
• material shortages;
• adverse weather;
• transport disruption;
• unsuitable or incomplete artwork; or
• other circumstances beyond our reasonable control.

Where a delay occurs, Venture Design and Print will endeavour to complete or deliver the order as soon as reasonably possible.

Date-Critical Orders

Clients requiring printed goods for a particular date, event, exhibition, promotion or other deadline must allow sufficient time when ordering and must inform Venture Design and Print before placing the order where delivery by a particular date is essential.

Unless Venture Design and Print has expressly agreed a guaranteed completion or delivery date in writing, an estimated production, dispatch or delivery date does not constitute a guaranteed deadline.

8. Colour Reproduction

Exact colour reproduction cannot always be guaranteed.

Colours displayed on computer monitors, mobile devices and other screens may differ from printed colours.

Colour may also vary according to printing process, paper or material, inks, coatings, finishing processes, production equipment and other manufacturing conditions.

Reasonable colour variation may occur between separate production runs.

Where colour matching is particularly important, the Client must notify Venture Design and Print before approving and paying for the order so that available options can be discussed.

9. Print Quantities and Manufacturing Tolerances

Printed products are subject to normal manufacturing and production tolerances. The quantity supplied may therefore vary slightly from the quantity ordered.

Venture Design and Print uses third-party print manufacturers and production partners. Applicable manufacturing tolerances may vary according to product, quantity, materials, production process and manufacturer.

A minor variation in quantity falling within the reasonable manufacturing tolerance applicable to the relevant product or production process will not, by itself, constitute a defect.

Where a material shortage occurs outside the applicable or reasonable manufacturing tolerance, Venture Design and Print will assess the circumstances and, where appropriate, may arrange a proportionate refund or credit, replacement of the missing quantity, reproduction or another reasonable remedy.

The appropriate remedy may depend upon the product, extent of the shortage and options available from the relevant production partner.

Clients will not be charged for a reasonable production overage supplied as part of an order unless otherwise agreed.

Nothing in this section affects statutory rights that cannot lawfully be excluded or restricted.

10. Dimensions, Cutting and Finishing Tolerances

Printed products are manufactured using commercial production processes and may be subject to reasonable manufacturing tolerances.

Minor variations may occur in:

• finished dimensions;
• cutting and trimming;
• folding;
• creasing;
• perforation;
• binding;
• drilling;
• positioning;
• lamination;
• foiling;
• spot UV;
• mounting; and
• other production or finishing processes.

Such variations do not constitute a defect where they fall within reasonable industry or manufacturer tolerances for the relevant product and production method.

Where a particular dimension, position or finishing requirement is critical, the Client must inform Venture Design and Print before placing the order.

11. Multiple-Item Orders

Where an order contains several printed products, individual products may have different production times.

Where products are produced or dispatched together, the overall timescale may be determined by the item with the longest production period.

Where a Client requires products to be produced or dispatched separately, this should be agreed before ordering. Separate production or delivery charges may apply.

12. Client-Supplied Artwork

Where the Client supplies print-ready artwork, the Client is responsible for ensuring it is suitable for the required production process.

Additional work required to correct, recreate, resize, alter or otherwise prepare unsuitable artwork may be charged separately.

13. Delivery and Collection

Printed goods may be delivered using third-party courier services.

Delivery dates and times remain estimates unless expressly guaranteed in writing.

Collection is available only where agreed with Venture Design and Print in advance.

A collection arrangement constitutes permission to attend the premises only at the agreed date and time and for the purpose of that collection. It does not constitute general permission to attend the premises at other times.

No goods will be dispatched or released for collection until payment required for those goods has been received in full.

14. Damaged, Defective or Incorrect Goods

The Client should inspect printed goods as soon as reasonably practicable following delivery.

Any alleged defect, shortage, damage or failure to comply with the agreed specification should be reported promptly, together with appropriate details and evidence where reasonably required.

Venture Design and Print may require affected goods to be retained or returned for inspection.

Nothing in these Terms affects statutory rights that cannot lawfully be excluded.

15. Correctly Supplied Bespoke Goods

Printed goods are generally manufactured specifically to the Client’s approved requirements.

Where bespoke goods have been correctly produced in accordance with the Client’s approved specification and artwork, they cannot ordinarily be returned merely because the Client changes their mind or subsequently discovers an error in information or specifications they approved.

This does not affect statutory rights relating to defective goods or goods that do not correspond with the agreed specification.

16. Refusal of Artwork or Print Orders

Venture Design and Print may decline to produce material that it reasonably considers unlawful or otherwise unsuitable for production.

Where an order is declined before production, payments received for production that has not been undertaken will be refunded as appropriate, less other work or costs properly due where applicable.

17. Liability for Printed Goods

Subject to liability that cannot lawfully be excluded or restricted, Venture Design and Print’s liability relating to a particular print order shall not exceed the amount paid for the affected goods.

Venture Design and Print is not responsible for loss arising from customer-approved errors or incorrect Client instructions where goods have been correctly produced in accordance with those instructions.

Part C — Graphic Design & Branding Terms

These Terms apply whenever Venture Design and Print provides Graphic Design, Branding, creative design, artwork or related services.

They apply in addition to Part A and, where a Project includes printed goods, Part B.

Graphic Design and Branding Services may be provided to Clients in the United Kingdom and internationally.

1. Graphic Design Quotations

Graphic Design and Branding Quotations are valid for 14 days from the date of issue, unless otherwise stated.

After this period, Venture Design and Print may revise or withdraw the Quotation before acceptance.

2. Scope of Services

Venture Design and Print will use reasonable care and skill in producing the Goods and Services described in the agreed Brief, Quotation or Project specification.

The Client is responsible for ensuring that the Brief accurately reflects their requirements.

3. Standalone Graphic Design & Branding Payment

Where Graphic Design or Branding Services are commissioned as a standalone service and are not connected with a print order, Venture Design and Print requires a 50% deposit before work commences, unless otherwise agreed in writing.

The deposit secures the Client’s contract with Venture Design and Print for the full agreed Project and Project value and enables the Project to be scheduled and commenced.

The deposit is a part-payment towards the total Project value and is not payment solely for the first half or first stage of the Project.

The remaining balance becomes payable in accordance with agreed Project stages, Quotation or invoice terms.

Unless otherwise agreed, all outstanding amounts must be paid before final files or completed deliverables are released.

4. Graphic Design Connected with Printing

Where Graphic Design or artwork forms part of, or is commissioned in connection with, an order for printed goods, the full invoice amount for both the Graphic Design work and Printing Services must be paid before the order proceeds to print production.

The normal 50% Graphic Design deposit arrangement therefore does not apply to the combined Graphic Design and print order unless expressly agreed otherwise.

Payment also confirms approval of the relevant print specification and artwork in accordance with Part B.

5. Client Brief

Project pricing and estimated timescales are based upon the agreed Brief.

Changes to the Brief may result in additional charges and changes to estimated completion dates.

This includes changes resulting from:

• alterations requested by the Client;
• delays in supplying information or materials;
• unsuitable or incorrect materials supplied by the Client;
• delayed instructions or approvals;
• changes to previously approved work; or
• circumstances outside Venture Design and Print’s reasonable control.

6. Design Development and Revisions

Venture Design and Print will develop the Project according to the agreed Brief.

Where the Quotation includes a specified number of concepts, revisions or stages, work beyond those allowances may be charged separately.

Significant changes, alternative concepts, additional versions or work outside the agreed Brief constitute additional work and may require an additional Quotation or payment.

7. Client Approval

The Client must carefully check artwork, copy, layouts, designs, proofs and other materials supplied for approval.

Written approval, including approval by email, authorises Venture Design and Print to proceed to the next stage, production or publication.

Changes requested after approval may incur additional charges.

Where approved work proceeds to print, Part B also applies.

8. Client Cancellation After Development Has Commenced

By accepting the Quotation and paying the required 50% deposit, the Client enters into a contract with Venture Design and Print for the full agreed Project and Project value.

Where the Client cancels or terminates the Project after work has commenced, the initial deposit is non-refundable, subject to statutory rights that cannot lawfully be excluded or restricted.

Where the Project has progressed beyond its initial stages, Venture Design and Print reserves the right to invoice the Client for the remaining value of the agreed Project where reasonably justified by:

• work already undertaken;
• resources committed;
• capacity allocated or reserved;
• costs incurred;
• work scheduled;
• third-party commitments; and
• losses arising from the Client’s cancellation.

Where the Project is substantially progressed, or Venture Design and Print has committed the resources necessary to complete the agreed work, the Client may be liable for up to the full remaining contract value.

Any amount payable will take account of costs or expenditure reasonably avoided because the Project will not be completed.

Payments already received will be credited against the amount properly due.

Cancellation does not give the Client the right to use or receive incomplete or unpaid concepts, artwork, designs, source files or other Project materials.

9. Intellectual Property and Design Rights

Unless otherwise agreed in writing, copyright, design rights and other intellectual-property rights in creative work produced by Venture Design and Print remain with Venture Design and Print.

Following payment of the applicable invoice, the Client receives the licence or usage rights agreed for the Project and its intended purpose.

Unused concepts, speculative work, alternative designs and presentation materials may not be used without written permission.

Third-party assets remain subject to applicable third-party rights and licences.

10. Branding Copyright Exception

For Brand Identity Projects, an exception applies to the agreed core brand assets forming the Client’s brand identity system.

Full copyright ownership of those agreed core brand assets transfers to the Client once 100% of the applicable Project costs have been paid in full.

Until final payment has been received, ownership remains with Venture Design and Print.

This transfer does not prevent Venture Design and Print from displaying completed branding work within its portfolio or promotional material unless otherwise agreed in writing.

11. Third-Party Materials and Licensing

Where work incorporates third-party photography, illustrations, fonts, software, stock assets or other licensed materials, those elements may remain subject to third-party licensing restrictions.

The Client is responsible for ongoing licence fees or royalties where applicable.

12. Client-Supplied Materials

The Client warrants that they hold all necessary permissions and rights to use materials supplied to Venture Design and Print.

The Client is responsible for claims arising from unauthorised use of Client-supplied materials.

13. Colour Reproduction

Exact colour reproduction cannot always be guaranteed across different screens, devices, materials and printing processes.

Where colour accuracy is particularly important, the Client must advise Venture Design and Print before production.

14. Portfolio and Promotion

Unless otherwise agreed in writing, Venture Design and Print may display completed Graphic Design and Branding work for the purpose of promoting its services.

This may include websites, social media, portfolios, case studies, presentations and other promotional material.

Where a Project is confidential, subject to a non-disclosure agreement or has not yet been publicly launched or published, Venture Design and Print will respect applicable agreed confidentiality obligations.

Venture Design and Print may request samples or photographs of completed work, but the Client is not required to supply physical samples unless specifically agreed.

15. International Graphic Design & Branding Projects

Venture Design and Print may provide Graphic Design and Branding Services internationally.

Unless expressly included within the Project, Venture Design and Print is not responsible for determining whether designs, branding, packaging, advertising, marketing materials or other creative work comply with laws, regulations, labelling requirements, language requirements or industry standards outside the United Kingdom.

Where artwork is intended for printing by a Client or supplier outside the United Kingdom, Venture Design and Print will prepare files according to the specification agreed for the Project.

The Client is responsible for obtaining and supplying any particular technical requirements specified by their chosen printer or production supplier before final artwork is prepared.

Part D — Website Design & Development Terms

These Terms apply whenever Venture Design and Print provides Website Design, Website Development, WordPress development, WooCommerce development, website updates or related web services.

They apply in addition to Part A.

Website Design and Development Services may be provided to Clients in the United Kingdom and internationally.

1. Website Quotations

Website Design and Development Quotations are valid for 14 days from the date of issue, unless otherwise stated.

After this period, Venture Design and Print may revise or withdraw the Quotation before acceptance.

2. Website Project Agreement

The Project consists of the work described in the accepted Quotation, Brief or Project specification.

Features, functionality, pages or services not included in that agreement do not form part of the original Project and may be quoted separately.

3. Website Deposit and Payment

Venture Design and Print requires a 50% deposit before commencing a Website Design or Development Project, unless a different arrangement is expressly agreed in writing.

The deposit secures the Client’s contract with Venture Design and Print for the full agreed Project and Project value and enables development time and resources to be allocated.

The deposit is a part-payment towards the total Project value and is not payment solely for the first half or first stage of development.

The remaining balance becomes payable according to the agreed Project stages, Quotation or invoice terms.

Unless otherwise agreed, all outstanding amounts must be paid before final handover, transfer or completion of the Project.

4. Client Requirements and Content

The Client must provide information, content, images, credentials, access and other materials reasonably required to complete the website.

Client delays may affect estimated completion dates and may result in the Project being placed on hold under Part A.

5. Development Platform

The Client accepts the development platform proposed for the Project as the agreed platform for development and testing.

Requests concerning systems, software, hosting environments or functionality outside the agreed platform may constitute additional work.

6. Website Design and Browser Rendering

Websites are displayed through different browsers, operating systems, screen sizes and devices.

The Client accepts that a website may not reproduce an original graphic design identically on every device or browser.

Venture Design and Print will use reasonable care and skill to reproduce the approved design appropriately within the technical constraints of the web environment.

7. Project Stages and Sign-Off

Website Projects may be divided into stages.

The Client may be asked to approve design, layout, functionality or other elements before Venture Design and Print proceeds.

Approval confirms that the Client is satisfied with that stage.

Changes requested after sign-off may be treated as additional work.

8. Alterations and Additional Work

Alterations should be requested in writing.

Where an allocated revision allowance has been used, further changes may be quoted separately.

Changes to completed pages, additional pages, new functionality or requirements outside the original specification may also be charged separately.

9. Website Project Timescales

All Website Project completion times are estimates unless a specific guaranteed deadline has expressly been agreed in writing.

As a general guide, Website Design and Development Projects should normally allow a minimum estimated development period of approximately 6–8 weeks.

More complex Projects may require longer.

Completion depends upon the Client supplying required content, information, access, feedback and approvals promptly.

10. Client-Caused Delays

Where a Project is delayed because of the Client, Venture Design and Print may invoice for work completed or the applicable Project stage even though other elements remain incomplete.

Client-caused delays may result in the Project being removed from the active development schedule and rescheduled according to current availability.

11. Client Cancellation After Development Has Commenced

By accepting the Quotation and paying the required 50% deposit, the Client enters into a contract with Venture Design and Print for the full agreed Website Project and Project value.

Where the Client cancels or terminates after development has commenced, the initial deposit is non-refundable, subject to statutory rights that cannot lawfully be excluded or restricted.

Where the Project has progressed beyond its initial stages, Venture Design and Print reserves the right to invoice the Client for the remaining value of the agreed Project where reasonably justified by:

• development already undertaken;
• resources committed;
• capacity allocated or reserved;
• costs incurred;
• development scheduled;
• third-party commitments; and
• losses resulting from cancellation.

Where the Project is substantially progressed, or Venture Design and Print has committed the resources necessary to complete it, the Client may be liable for up to the full remaining contract value.

Any amount payable will take account of costs or expenditure reasonably avoided because the Project will not be completed.

Payments already received will be credited against the amount properly due.

Cancellation does not give the Client the right to use or receive incomplete or unpaid website designs, source files, development work, code or other Project materials.

12. Website Intellectual Property

Unless expressly agreed otherwise, ownership of website designs, source files, code and other work created by Venture Design and Print remains with Venture Design and Print.

Following full payment, the Client receives the rights agreed for use of the completed website.

Unless a different arrangement has been agreed, website design rights are licensed for use in connection with the website and domain for which they were created.

The Client may not resell or distribute Venture Design and Print’s work as a design, template, development product or other commercial asset without written agreement.

13. Client-Supplied Content

The Client warrants that content supplied for the website is owned by them or that they have permission to use it.

The Client is responsible for text, photography, graphics, trademarks and other materials supplied by them.

14. WordPress and Third-Party Software

Websites may use WordPress, WooCommerce, plugins, themes or other third-party or open-source software.

Such software is maintained independently of Venture Design and Print and may change over time.

Venture Design and Print cannot guarantee that third-party software will remain permanently free of bugs, vulnerabilities, compatibility issues or changes.

Work required because of subsequent third-party software changes may be charged separately.

15. Browser and Device Compatibility

Venture Design and Print will use reasonable efforts to ensure websites operate appropriately on the agreed development platform and current versions of major browsers at the time of development.

Identical appearance or functionality cannot be guaranteed across every browser, operating system, device or future software version.

Changes to browsers, hosting environments, domains or other technology after handover may affect the website.

16. Accessibility and Web Standards

Venture Design and Print will use reasonable care and skill in applying relevant web standards within the agreed Project scope.

Where standards or technical requirements change following completion, subsequent work may be separately quoted.

17. Search Engine Optimisation

Unless specifically included in the Quotation, website development includes only the level of SEO setup agreed for the Project.

Venture Design and Print does not guarantee search-engine rankings, positions, traffic levels, enquiries, sales or inclusion within search-engine results.

More extensive or ongoing SEO is a separate service unless expressly included.

18. Website Compliance and Data Protection

Venture Design and Print may provide general technical guidance concerning website features commonly used to support privacy and data-protection requirements.

Venture Design and Print does not provide legal advice.

The Client remains responsible for determining the legal, regulatory, privacy, cookie, ecommerce and data-protection requirements applicable to their website and business.

The Client should obtain appropriate professional advice where required.

19. Ecommerce Websites

The Client is responsible for ensuring products and services sold through an ecommerce website comply with applicable laws.

The Client is also responsible for applicable taxes, product information, consumer information, fulfilment, delivery, returns, refunds and other commercial obligations arising from ecommerce activity.

20. Website Launch and Handover

Where launch is included, Venture Design and Print will deploy the website to the agreed live environment following completion of applicable Project stages and receipt of required payments.

21. Website Backups

Venture Design and Print may retain working copies of Project files during development.

Following handover or launch, the Client is responsible for ensuring appropriate ongoing backups exist unless a separate backup, hosting or maintenance service has expressly been agreed.

22. Client or Third-Party Modifications

Following handover, the Client or another provider may modify the website.

Where such modifications cause errors, compatibility problems, loss of functionality or display issues, Venture Design and Print is not responsible for those problems.

Investigation or repair may be separately quoted.

23. Post-Launch Errors

Where a genuine error is identified in code created by Venture Design and Print within three months following acceptance, Venture Design and Print will correct that error without additional charge, provided the relevant website environment has not subsequently been altered in a way that caused or contributed to the problem.

After this period, or where the environment has changed, corrective work may be separately quoted.

24. Development Credits and Portfolio Use

Unless otherwise agreed, Venture Design and Print may include an appropriate development credit or link within a completed website or its code.

Venture Design and Print may display completed website work within its portfolio, case studies and promotional materials, subject to applicable confidentiality obligations.

25. International Website Projects

Venture Design and Print may provide Website Design and Development Services internationally.

The Client is responsible for identifying the countries and jurisdictions in which the website will operate or target customers and for obtaining appropriate professional advice concerning applicable legal and regulatory requirements.

This may include requirements concerning:

• privacy;
• cookies and tracking technologies;
• data protection;
• ecommerce;
• consumer rights;
• accessibility;
• taxation;
• marketing and advertising;
• age restrictions;
• terms of sale; and
• other regulatory obligations.

Venture Design and Print may implement functionality or content supplied or specified by the Client or their professional advisers but does not warrant that a website complies with the laws of every jurisdiction from which it may be accessed.

Unless expressly included within the Project, Venture Design and Print does not provide legal, tax or regulatory advice concerning jurisdictions outside the United Kingdom.

Part E — Web Hosting, Domain & Email Terms

These Terms govern website hosting, domain registration and management, email, SSL certificates and related hosting services supplied by Venture Design and Print.

They apply in addition to Part A and, where applicable, Part D.

1. Hosting Services

The Hosting Package selected by the Client determines the services, resources, storage, facilities, duration and other features included.

Services outside the selected package may incur additional charges.

2. Commencement of Hosting

Hosting begins when the order has been accepted and the service has been made available, subject to receipt of applicable payment.

3. Hosting Fees and Renewals

Hosting, domains, email, SSL and related services may involve initial and recurring fees.

Renewal fees must be paid by the applicable renewal date.

Failure to pay may result in suspension or termination of the relevant service.

The Client is responsible for keeping contact details current so that renewal and service communications can be received.

4. Changes and Upgrades

Requests for additional storage, bandwidth, functionality or other services may require an upgrade or additional charge.

5. Availability and Uptime

Venture Design and Print will use reasonable endeavours to provide a reliable hosting service.

Uninterrupted availability cannot be guaranteed.

Temporary interruption may occur because of maintenance, security issues, infrastructure problems, third-party failures, internet disruption or circumstances beyond reasonable control.

6. Maintenance

Hosting infrastructure may require maintenance, upgrades, security work or other technical intervention.

Where reasonably possible, disruption will be minimised.

7. Acceptable Use

The Client must not use hosting, email, domains or related services for unlawful, abusive or harmful purposes.

This includes activity that:

• infringes intellectual-property rights;
• distributes malicious software;
• facilitates unlawful activity;
• attempts unauthorised access to systems;
• materially interferes with infrastructure or other users; or
• otherwise breaches applicable acceptable-use requirements.

8. Client Responsibilities

The Client is responsible for:

• maintaining secure passwords and credentials;
• keeping contact information current;
• lawful use of the service;
• content published through the service;
• maintaining appropriate independent copies of important data;
• complying with applicable third-party terms; and
• notifying Venture Design and Print of relevant problems promptly.

9. Domain Names

Registration of a domain name does not guarantee that the Client has a legal right to use that name.

The Client is responsible for ensuring that a requested domain does not infringe another person’s rights.

Domains are subject to the rules and terms of the applicable registrar and registry.

Where Venture Design and Print provides or manages a domain, Venture Design and Print may withhold transfer while sums properly due under the relevant contract remain unpaid.

10. Email Services

Where email is included, the service is subject to the limits and technical characteristics of the relevant Hosting Package.

Venture Design and Print cannot guarantee that every email will be delivered, received or remain free from filtering by third-party systems.

The Client is responsible for appropriate use and security of email accounts.

11. SSL Certificates

Where SSL is included or purchased, certificates may require renewal and remain dependent upon the relevant certificate provider and technical environment.

SSL assists with encrypted communication but does not guarantee that a website or service is immune from security threats.

12. Backups

Where backups form part of the Hosting Package, they provide an additional recovery facility but should not be treated as the Client’s only copy of important information unless expressly agreed otherwise.

The Client should maintain independent copies of business-critical data where reasonably practicable.

13. Third-Party Services

Hosting and related services may rely upon third-party infrastructure, registrars, software providers and other suppliers.

Those services may be subject to separate third-party terms.

Venture Design and Print cannot guarantee the continued availability or unchanged operation of services controlled by independent providers.

14. Suspension

Venture Design and Print may suspend hosting, website files, domains, email or related services where payment properly due remains outstanding.

Services may also be suspended where reasonably necessary to:

• protect systems or infrastructure;
• investigate suspected misuse;
• comply with legal obligations;
• address security risks; or
• prevent harm to Venture Design and Print, other users or third parties.

15. Cancellation and Termination

Either party may terminate Hosting Services in accordance with the agreed service period, cancellation procedure and these Terms.

Charges already accrued remain payable.

The Client should arrange transfer or retrieval of required website files, data, domains or other materials before termination where applicable.

16. Effect of Termination

Following termination, hosted data, email accounts and other services may cease to be available.

The Client is responsible for arranging required migration or backup before termination.

Domain transfer remains subject to applicable registrar or registry rules and payment of sums properly due.

17. Hosting Liability

Hosting Services depend upon complex infrastructure and third-party networks.

Subject to liability that cannot lawfully be excluded or restricted, Venture Design and Print is not responsible for indirect or consequential losses arising from temporary service interruption, third-party infrastructure failure or circumstances outside its reasonable control.

Changes to These Terms

Venture Design and Print may update these Terms and Conditions from time to time.

Updated Terms will be published on the Venture Design and Print website.

Changes will apply to future contracts and orders from the date the updated Terms take effect.

Changes to an existing contract will apply only where permitted by that contract, agreed between the parties or otherwise permitted by law.

Contacting Venture Design and Print

Questions concerning these Terms and Conditions, a Quotation, order or Project should be directed to Venture Design and Print using the contact details published on our website.

Last updated: 25 August 2026